Covington Auto Repair

1

Golden Rule Automotive doesn’t follow the golden rules of business. I took my 2005 Tahoe to them because of a check engine light and a noise I was hearing in the engine compartment on a Tuesday morning . I advise the lady in the front that I needed the truck for the weekend and if they think it was impossible for them to get to it then I would go somewhere else. She took my vehicle and reassured me. I didn’t hear from them on Friday so I called. She told me she would give me a call back but she didn’t. I called again on Monday morning and she said they are still running test. Really, just say anything to get me off the phone. I didn’t get another call until the following Wednesday and she said it maybe EVAP canister and it would cost $450 to replace. As a professional mechanic shop I need you to know exactly what it is and what about my other issue. She said well you can just pick the truck back up and I did. Meanwhile, I had to rent a U Haul truck for the next weekend. RUN not WALK! This shop takes in too much but, cannot handle the load!

5

work was accomplished in a super fast manner.

5

Great customer service and above all quality craftsmanship! This business service 4 family vehicles and has consistently provided spot on diagnostics and subsequent repair.

5

My 2007 Dodge Durango would cut off while driving and I took it to 4 Dodge dealers and no one could fix it until AAA RECOMMENDED Golden Rule they got me up and running best service honest and fair pricing this is my new mechanic shop

4

It took longer than expected to figure out the problem with the ac but other than that they did as they said they would. I have cold ac now..

5

Always friendly and honest.

5

Very please with work. And it was a pleasure to deal with Elaine

5

Excellent customer service...staff was very friendly and nice.

5

Job well done r

5

Awesome atmosphere, clean and inviting waiting area. As always my service was scheduled from my last service. I love the new system that Golden Rule has, it alerts you by text message that you have a service coming due on your vehicle. From customer service to the technicians its a very family friendly business. If anything is wrong with your vehicle they let you know ahead of time. And set a appointment for the work to be done in a timely manner. Great prices . This is the only place I trust, they treat you like family

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