Covington Auto Repair

excellent service

I had a very good experience with Golden Rule Automotive. The engine splash guard was hanging loose on the car and they fixed it without charging me anything. I've never had that kind of experience with any auto repair place. I have been looking for a place to take my vehicles (4) for routine maintenance and it looks like I've found it.

My wife and I stopped by Golden Rule Automotive this morning to schedule an appointment for an oil change and tire rotation. Would you believe they took me in right away without an appointment. Ms Elain, the receptionist, always greets me curtesouly with friendly smile, joy and laughter. In addition to my initial request, I asked if they could install a set of wipers and a low beam headlight bulb which I purchased earlier that morning. Within the hour, the work was complete. As usual the service was performed timely and professionally. The welcoming feeling accompanied with excellent service is why I continue to return to partake in the Golden Rule Automotive experience. Finally, I friendly chat with the owner was an added bonus. Thanks everyone!

I went to Golden Rule Auto for the first time today to get a oil change on my 2011 328i BMW and was really surprised how good the people and the service was. The price was really good compared to BMW dealers I will always bring my car there for service from now on. I called all my friends to tell them about this place.

Golden Rule Auto is a great place to bring your car if you need work done on it, they ar very helpful and if you use there mail coupons you will save a lot of money.

Excellent customer service. I will continue to bring my vehicle to you guys. Ms Elaine, my hat off to you.

Friendly and very nice people . The mechanic gentlemen thoroughly inspected the problem of the engine of my car. I will recommend the GOLDEN RULE AUTOMOTIVE to family and friends and others. Thank you 😊 GRA

I dropped off a newly acquired church van to be looked at and I felt like a thorough examination of the vehicle and a honest estimate was given We agreed to have all the work done and we're completely satisfied with the results. We'll be sending our youth on a road trip to Kentucky soon and feel very confident that the van will make the trip there and back with the current repairs. Thank you Golden rule automotive!

These are crooks to their heart! Please beware! They kept my mom's car and month. None of the things she took her car to them for they didn't address. They charged her $400 diagnostic! She paid $1500 for a battery, power steering fluid( did NOT FIX the leak) , a new dipstick, and engine hose. The car barely drives and they totally took her money. CROOKS CROOKS CROOKS...

Just lost my husband and now that he's not here to keep the car up, I took it to Golden Rule. Hubby said he needs to get the oil change. That didn't happen. When having trouble with a tire not holding air, took it to the shop. while changing a tire, they checked them all and determined one more needed to be replaced. While changing oil, it was determined I had an oil leak that needed to be fixed. Had to wait on parts which would come in the next day. They gave me a ride home and came and got me the next day. Fabulous service. I did mention I had a bad latch on a back door, so I don't use it. They gave me an estimate and said to bring it in when I was ready. Thanks Elaine for all your help and thank the mechanics that worked on the car.