Covington Auto Repair

Dropped car off over 6 weeks for an diagnostic, every time u call same scripted line/excuse, I understand covid but they need to communicate better bc if I’ve known it will take 6 weeks n counting never would have used them. Horrible customer service, I don’t recommend going here unless u not in a rush for service..

My grandsons car had a rattle in the front at the engine. Being new to the area we did not know where to take his car. After searching the web and reading reviews we decided with Golden. Very Very impressed with their honesty! It turned out to be just a heat shield that was easily fixed in no time. They could have charged us a lot of money for an unnecessary repair. They have our business from now on! I have told our friends and relatives about their service. Thank you Golden for being honest and for doing a great job!

I've been going to this shop since 2017. Yet it few months ago I placed my vehicle in their care for a full inspection and just recently they advised that it needed a tune up: the replacement of spark plugs a charge of 1100.00 when I had it service for 500.00 just.months before. None of the fluids in the car were filled. Now I have to have the spark plugs replaced.

Ms Elaine worked with me so that I could get my car back as soon as possible. I called and gave a down payment for the parts that was needed and when the parts came in (within a day) Ms Elaine called to set up the best time to bring it in. My car was fixed with a few hours and I was on my way. Thank you for working with me

Dependable, courteous and fast.

Knowledgeable, professional, and above all, honest. I couldn’t be happier with the service and how I was treated. Everyone there is helpful, polite, and honest.

Professional as always good job and friendly

The mechanics at Golden Rule are thorough and I know that they have my back to make sure my auto is in tiptop shape and safe.

I really wanted to give this place a good review, and my opinion may change when my car actually gets repairs. It has been over 3 months, and my car has still not been repaired. The only time I get any communication, is when I am the one to call, and all I seem to get are the same scripted excuses. If I knew the repairs were going to take this long, I might have tried to go somewhere else for service.

Skilled and reliable place, always does a great job !