Covington Auto Repair

STAY AWAY FROM THIS PLACE. I should have read some of the reviews before I went there but it was an emergency repair. The reviews are correct, they never call you and when you call them there is always additional repairs needed. I took my great driving car in for a starter (ONLY) and every time I call or went there and there were additional problem and the price keep going up. I finally took my car from them with a major air leak, check engine light on and the car limping. I had to tow it 30 miles to my regular mechanic and still pay the original price. STAY AWAY !!!! Their website will not let you post anything but 5 star comments, don’t be fool.

Exceptional and timely service which is the norm at this facility. Great customer service and competent, and through professional srtaff.

BEWARE!!! They will overcharge your insurance company and do half of the work. My car was there for 3 months and they still hadn't fixed everything. Their work is not the best and Ms. Elaine will tell you anything to get you off the phone. DO NOT take your car here!

This was the first time using Golden Rule and I'll definitely be returning. Elaine, the receptionist, was very pleasant and helpful. For a change I didn't leave feeling like I'd been taken in by unnecessary repairs.

Worker me in for an emergency oil change before a sudden trip materialized.

Instead of saying my vehicle is junk, they talked my wife into paying nearly 5-6K in repairs. They'll take advantage of you, DO NOT use them.

They are knowledgeable, keep me informed about what needs to be done, how much the repair will cost, and I have been happy with their work. Their prices are reasonable, and they don't take advantage of situations.

Great customer service Elaine is the best

Great

The front desk employee will work with you if you are told that your vehicle needs a new engine; I was told up front all the details; yes, all the reviews that say that this place takes longer than a month to do certain repairs are absolutely true; however, the people that work here and the friends they know next door at the Transmission Repair Shop and the Local Tow Truck Driver are all in a large family together and shall work with you, if you let them; you will neeed to have a ton of money and a ton of patience if you are getting expensive repairs that have a delay to them; you can have an invoice sent to you via electronic mail; all you have to do is be polite and ask nicely for an updated invoice for the repairs; they shall work with you on the costs and how soon you are able to pay the costs up front; Five out of Five Stars; if you think you are not receiving the timely communication that you desire, then just email and call them until you get the results that were desired.