The front desk employee will work with you if you are told that your vehicle needs a new engine; I was told up front all the details; yes, all the reviews that say that this place takes longer than a month to do certain repairs are absolutely true; however, the people that work here and the friends they know next door at the Transmission Repair Shop and the Local Tow Truck Driver are all in a large family together and shall work with you, if you let them; you will neeed to have a ton of money and a ton of patience if you are getting expensive repairs that have a delay to them; you can have an invoice sent to you via electronic mail; all you have to do is be polite and ask nicely for an updated invoice for the repairs; they shall work with you on the costs and how soon you are able to pay the costs up front; Five out of Five Stars; if you think you are not receiving the timely communication that you desire, then just email and call them until you get the results that were desired.